Refund Policy – Foodvisor

Still going through your trial?

We believe that we’re offering the fairest way of setting the trial price; you pick one that you’re comfortable with and see if Foodvisor is a good fit.

If your Foodvisor trial experience was underwhelming or you encountered issues that interfered with the full Foodvisor experience, please go to the dedicated section to cancel the trial.

How can I receive a refund?

We understand that life happens and sometimes it’s just not the right time to start or continue with a program like Foodvisor.

Foodvisor offers three different payment platforms:

Apple
Google Play
Foodvisor Website (Stripe)

Important: you need to request a refund within 14 days - no refund will be granted after that time period.

Just canceling a subscription does not automatically result in a refund, it only avoids a renewal - please proceed as described below within 14 days in order to receive a refund. Thank you!

Apple

All payments handled by App Store, such as in-app purchases, can be refunded and approved only by Apple. To receive a refund from Apple you need to contact Apple Support within 14 days from the purchase date. To contact them, please follow this link: Apple Support or call them via a number on this page. You should receive a confirmation email from Apple Support when they receive your request. You'll receive a followup response with Apple's decision on a refund within a short period of time.

Google Play

If you subscribed via Google Play, please follow these instructions by Google https://support.google.com/googleplay/answer/2479637#apps

Website

If you subscribed on the website, we provide a refund policy based on your country of residence law.

For EU resident : we’ll issue a refund for your initial subscription or add-on charges provided that you reach out to Support within 14 days of the charge date.
In other countries, to inquire about a refund within the 14-day grace period, please reach out to our support. Please note that all purchases are final and non-refundable, except at our sole discretion and in accordance with the rules governing each Premium Service.

Renewal charges aren’t eligible for a refund, so please make sure you cancel your subscription or renewing add-on prior to the renewal date. Any cancellation requests received after your subscription or add-on renewal will go into effect at the end of that billing cycle.

To cancel your subscription, here are detailed instructions on how to do it.

Not sure about your charges?

If you’d like to get more information about your plan and charges, you can easily find it in this section.

You’ll be able to view your current plan and change it if you’d like. You can find more information about the Foodvisor Premium here.

We hope this helps!

Please keep in mind

Deleting your account in Foodvisor settings does not automatically cancel your Premium subscription.

Your subscription must be cancelled via the purchase platform (App Store, Google Play or Foodvisor website).